Returns Policy

Faulty items can be returned for a full refund or replacement at the discretion of the customer.

Any unopened and unused Item must be returned within 14 days for a full refund. Returned items will be checked and if found to be used or soiled no refund will be given and a charge to re-post will be made.

Moody Decking will not be responsible for any return costs. You must notify us in writing within 14 days of receipt of goods if you wish to return part or all of your order. Refunds will be made within 7 days of receipt of goods.

All goods must be returned in a re-sellable condition.

We must be able to re-sell goods in as 'new condition'. Please make sure you have purchased the correct item for your needs before opening any packaging.


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