Terms & Conditions

Making A Purchase

Making a purchase could not be easier. Just browse our online shop, select on any items that you wish to buy and how many and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. All prices are inclusive of Vat at the rate of 20% where applicable

We accept Visa, MasterCard, Switch, Delta and Solo card payment. Under the Distance Selling Regulations consumers are entitled to a 14 day "cooling off" to inspect the goods from the date of receipt of goods ordered when you can change your mind about any purchase. However, such goods must be returned, unused, at the buyers expense in an "as new" saleable condition in their original packaging otherwise the goods will be rejected. It is your responsibility to ensure that returned goods are securely packaged and not damaged in transit. We accept no responsibility for items (faulty or otherwise) damaged in transit to us.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

WARNING: Moody Decking Ltd takes a zero-tolerance view in cases of obvious credit card fraud. We report ALL attempts to use a credit card fraudulently to the police.

Contact Us

Email: sales@moodydecking.co.uk

Write: Moody Decking Ltd,

Unit 1, Fulcrum 1,

Solent way,



PO15 7FE

Telephone 01489 578797

Complaints Procedure. If you have a complaint we will handle it fairly and effectively, treating your information as confidential. All complaints will be acknowledged within 5 days and dealt with by our customer service manager immediately, we will keep you informed and do our best to resolve the situation as quickly as possible.

We welcome your comments in improving our service to our customers.

Copyright © 2021 Moody Decking. eCommerce Webshop By Pace Retail